Kingston Dental Associates at 370 Kings Mall Court in Kingston, New York

Customer Reviews about Kingston Dental Associates

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  Horrible customer service from the office manager. My mother had a question about why they waited last minute to tell me about my insurance not being active. My insurance information & billing all go to my father's house, not my mother's (where I live, which I always tell them when I have an appointment), but he didn't receive anything either. I gave the phone to my mother after tell them that both my parents have permission to speak to them about my billing and received nothing but rudeness from the office manager. I've been going here since I was a child & there was another moment that I won't discuss at the moment, but it did ruin my family's thoughts. Steven Grossman & his son are very nice, but they need to do better with who they hire behind the desks. I also heard that if you leave a review thats one star, they drop you as a patient. After this, i guess I have to find a new dentist
  July 24, 2017

  by Nancy Spruill
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  Awful customer service so far as insurance goes. After explicitly telling the office manager that I only wanted services done that were covered by insurance, they decided not to tell me that they no longer do silver cavity fillings, which is what my insurance covers. Instead, knowing that my insurance didn't cover it and that I would pay out of pocket, they did several fillings in white, without telling me, without my consent, and after, once again, being told not to do anything that insurance wouldn't cover. Just terrible. Will not be taking my business back there ever again.
  May 30, 2017

  by Stephanie Kaufman

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About Kingston Dental Associates in Kingston